A Markovian Feedback Queue with Retention of Reneged Customers
نویسندگان
چکیده
We consider a single server, finite capacity Markovian feedback queue with reneging and retention of reneged customers in which the interarrival and service times follow exponential distribution. The reneging times are assumed to be exponentially distributed. Feedback in queueing literature represents customer dissatisfaction because of inappropriate quality of service. In case of feedback, after getting partial or incomplete service, customer retries for service. After the completion of service,each customer may rejoin the system as a feedback customer for receiving another regular service with probability p1 or he can leave the system with probability q1 where p1 + q1 = 1. A reneged customer can be retained in many cases by employing certain convincing mechanisms to stay in queue for completion of service. Thus, a reneged customer can be retained in the queuing system with some probability q2 or he may leave the queue without receiving service with probability p2(= 1− q2). Corresponding Author ∗ AMO-Advanced Modeling and Optimization.ISSN:1841-4311
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